Community Guidelines

Last updated: September 21, 2025

1. Purpose

These Community Guidelines set out the code of conduct for all SwiftCab users, including riders and drivers. They are designed to promote safety, respect, and a positive experience on the platform.

2. Respect & Courtesy

All users must treat each other with respect. Abusive language, gestures, or threatening behavior will not be tolerated.

3. Zero Tolerance Policy

SwiftCab enforces a zero-tolerance policy for violence, sexual misconduct, drug use, or any other criminal activity. Such conduct may result in immediate suspension or permanent account termination.

4. Non-Discrimination

Discrimination based on gender, ethnicity, religion, disability, or any other protected characteristic is strictly prohibited.

5. Cleanliness

• Riders: Must not soil, litter, or damage vehicles during trips.
• Drivers: Must maintain clean, safe, and roadworthy vehicles at all times.

6. Safety

All riders and drivers must follow traffic laws, wear seatbelts, and take necessary precautions to ensure a safe ride for everyone.

7. Accountability

Violations of these guidelines may result in warnings, suspension, or permanent removal from the SwiftCab platform.